Support
Customers and the app
Account help, product questions, refunds, or feedback on Balance App. We answer in order received.
Contact
We read every message.
Questions about Nuravi, the app, or our protocols. Press, partnerships, and clinical inquiries are routed to the right team.
- Response time
- Within two business days
- Hours
- Mon to Fri, 9am to 6pm ET
- Address
- Deina Labs Inc. 228 Park Avenue S, PMB 84210, New York, NY 10003.
Send us a note
Tell us a bit about what you need. We reply within two business days.
Other ways to reach us
Find the right team.
Press
Media and editorial
Story requests, founder interviews, brand assets, and review samples for accredited press.
Partners
Investors, clinics, ambassadors
Investment, clinical pilots, ambassador programs for clinicians and creators, or co-branded research. We have a dedicated track for this.
FAQ
Quick answers, before you write.
How fast will I hear back?
Within two business days for support and press. Investor and partnership inquiries usually get a personal reply within five business days.
I want to talk about investing or a partnership.
Use the partners page or email team@nuravi.co directly. It goes straight to the founders.
Can you give medical advice?
No. Nuravi is not a substitute for a clinician. Our quiz, app, and content are educational. Always consult a qualified healthcare provider for diagnosis and treatment.
Where are you based?
We are a US company headquartered in New York, with formulation partners in the United States and an EU operations base.